In short: we collect only what we need to arrange and teach online Quran and Arabic lessons. We never sell your information. Children’s details are collected from parents or guardians only. You can ask us to see, correct or delete your information at any time.
This policy applies to learn-quran-arabic-egypt.online and to our services for students and parents in the United States, the United Kingdom, Canada, Australia and elsewhere.
1. Who we are
Azhar Academy (“we”, “us”, “our”) provides online Quran, Tajweed and Arabic lessons taught by teachers based in Egypt. We are the data controller for the personal information described in this policy. Our full business name is Azhar Academy for Quran & Arabic Online, and we operate from Egypt. You can reach us at any time by email at [email protected], on WhatsApp, or through our contact page.
2. Information we collect
Information you give us
- Contact details: your name, email address, phone or WhatsApp number, country and time zone.
- Student details: the student’s first name, age, current level and learning goals. For children, a parent or guardian provides these.
- Messages: what you send us by email, WhatsApp or our contact form (the form opens WhatsApp with your message ready to send), including booking and trial-lesson requests.
- Payment information: if you pay by card or an online payment service, a third-party payment provider processes the payment. We do not store full card numbers.
Information collected automatically
- Technical data such as IP address, browser type, device type, pages visited and the time of visit, recorded in server and security logs.
- Cookie and similar data, as described in section 5.
Lesson information
- Attendance, progress notes and recitation feedback kept by your teacher to plan the next lessons.
3. How we use your information
| Purpose | Legal basis (UK and EU) |
|---|---|
| Arrange free trial lessons, schedule classes and provide the lessons you asked for | Performing a contract with you or taking steps you request before one |
| Take payments and keep financial records | Contract, and legal obligations |
| Reply to your questions and send lesson reminders | Contract and our legitimate interest in good service |
| Keep our website secure and prevent abuse | Legitimate interests |
| Send news or offers by email | Your consent. You can withdraw it at any time |
We do not use your information to make automated decisions that have legal or similarly significant effects on you.
4. Children’s privacy
Many of our students are children. We take this seriously.
- We collect a child’s information from a parent or legal guardian, not directly from the child.
- We do not knowingly collect personal information directly from a child under 13 (or under the age set by local law) without a parent’s or guardian’s consent. This includes the requirements of the US Children’s Online Privacy Protection Act (COPPA).
- We do not use children’s information for advertising and we do not sell it.
- We ask parents or guardians to be nearby, or available, during lessons for younger children. See our Child Safeguarding Policy.
- A parent or guardian can ask to see, correct or delete their child’s information at any time using the details in section 13. If you believe a child has given us information without permission, tell us and we will delete it.
5. Cookies and third-party services
Our website is protected and delivered through Cloudflare, which may process IP addresses and set technical cookies to keep the site secure and fast. Our pages also load fonts from Google Fonts, so Google receives your IP address when a page loads. We do not use cookies for advertising.
You can block or delete cookies in your browser settings. Some parts of the site may work less well if you do.
6. Who we share it with
We do not sell your personal information, and we do not share it for advertising. We share it only with:
- Our teachers, who need student details to teach and schedule lessons.
- Service providers who help us run the service: website hosting and security, video-lesson and messaging platforms (such as WhatsApp), email, and payment services. They may only use the information to provide their service to us.
- Authorities, when the law requires it or to protect the safety of a child or another person.
- A buyer or successor, if our business is ever transferred. We would tell you first.
7. International transfers
Our teachers and team are based in Egypt, and our service providers operate in several countries. This means your information may be processed outside your own country, including outside the UK, the European Economic Area, Canada and Australia. Where the law requires it, we use appropriate safeguards, such as contractual protections with our providers, and we limit what we send to what is necessary.
8. How long we keep it
- Enquiries that do not become students: up to 12 months.
- Student and lesson records: while the student is enrolled and for up to 24 months after the last lesson.
- Payment and tax records: as long as the law requires, usually 6 to 7 years.
- Website logs: normally 30 days or less, unless needed to investigate abuse.
After that we delete the information or make it anonymous. You can ask us to delete it sooner.
9. Your rights
Depending on where you live, you may have the following rights. We answer requests within one month, or sooner if local law says so, and we do not charge for reasonable requests.
United Kingdom and European Economic Area
Under the UK GDPR and the EU GDPR you can ask to access, correct or erase your information, restrict or object to how we use it, receive a portable copy, and withdraw consent at any time. You can complain to the UK Information Commissioner’s Office (ico.org.uk) or to your local data protection authority.
United States
Residents of California and some other states have the right to know what we hold, to ask for correction or deletion, and not to be treated unfairly for using these rights. We do not sell personal information and we do not share it for cross-context behavioural advertising. Parents and guardians have the rights described in section 4.
Canada
Under PIPEDA and applicable provincial laws you can ask to access and correct your information and to withdraw consent, subject to legal limits. You can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Australia
Under the Privacy Act 1988 and the Australian Privacy Principles you can ask to access and correct your information. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
To use any of these rights, contact us using the details in section 13. We may need to confirm who you are first.
10. Security
We protect information with encrypted connections (HTTPS), access limited to people who need it, and security monitoring through our website provider. No online service is completely secure, so please tell us at once if you think your information has been misused.
11. Other websites
Our site may link to other websites, such as WhatsApp or payment pages. We are not responsible for their privacy practices, so please read their policies.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. If we make an important change, we will tell you by email or on our website.
13. Contact and complaints
For any privacy question or request, email us at [email protected], message us on WhatsApp (+20 122 550 3374), or use our contact page. Please start your message with “Privacy request”. We will do our best to resolve your concern. You also have the right to complain to the authority named in section 9 for your country.